Terms and Conditions

Parties

Merchant
Nature 360 Finland Oy
Karjatie 13, 01820 Klaukkala, Finland
Phone: +358 40 688 6264
Email: info@nature360.fi
Business ID: 3574102-8

Customer
The customer agrees to comply with these terms as well as any merchant-specific conditions when purchasing products and services via the Nature 360 Finland Oy online services.

Ordering

General Terms

  • Prices displayed on the website include VAT.

  • We sell products to adults as private individuals and to business customers.

  • We reserve the right to change prices.

  • The customer is responsible for the accuracy of the information provided.

  • We reserve the right to modify our delivery terms. The customer must review the current delivery terms before placing an order.

Reservation Terms

These terms apply to rented or reserved products and services, collectively referred to as "items."

Making a Reservation

  • The customer must review the description and instructions of the item(s) and the terms related to the reservation.

  • A reservation becomes binding once the order/payment confirmation has been sent to the customer’s provided email address.

  • Payment must be made according to the chosen payment method and its terms.

  • The reservation system sends an order/payment confirmation to the customer’s email.

  • The merchant is not responsible for failed reservations; the customer must contact the merchant immediately to resolve any issues.

  • The merchant does not guarantee the item’s availability at any given moment.

  • If the item is unavailable, payment will be refunded, or an alternative item offered if possible.

Cancellations and Changes

  • The cancellation date is the date the merchant receives the notice of cancellation.

  • The customer is responsible for sending the cancellation in time.

  • Reservations can be cancelled free of charge if done 24 hours or more before the start of the reservation.

  • Reservations cancelled less than 24 hours before the start will be charged the full rental price.

  • A reservation may be rescheduled upon the customer’s request under the following conditions:

    • Only one reschedule is allowed.

    • The item cannot be changed in a reschedule.

    • Rescheduling must occur at least 24 hours before the original reservation start.

  • If a rescheduled reservation is cancelled, the full rental price applies regardless of the cancellation timing.

Merchant’s Right to Cancel

  • In case of force majeure, the merchant may cancel the rental agreement and will notify the customer immediately.

  • The customer is entitled to a full refund of the paid rental fee.

  • The merchant is not responsible for any additional costs incurred by the customer due to force majeure.

Use of Rental Equipment

Special Terms for Rental Equipment

  • Customers must read and follow safety and usage instructions. Equipment must be used carefully and only for its intended purpose.

  • Rental equipment cannot be taken out of the country or sub-rented.

  • Equipment may only be used within the limits allowed by the terms and appropriate for the user’s skill level.

  • The customer assumes all responsibility for the equipment and accessories.

  • For watercraft (e.g., packrafts, canoes, kayaks, SUP boards, rowboats), the customer confirms swimming ability and prior experience.

  • Equipment must be returned immediately at the end of the rental period to the agreed location. Delays must be reported immediately; the merchant may charge full rental fees for the extra time.

  • The customer is liable for any damage or loss due to misuse or negligence and must cover the replacement value of lost or destroyed equipment.

  • The customer is responsible for compliance with transport, safety, and other regulations and must report any equipment defects immediately.

  • The merchant is responsible for normal wear and tear repairs but is not liable for direct or indirect costs or damages caused by equipment failure, nor obliged to provide replacement equipment.

Liability for Damages

  • The customer must compensate the merchant for any damage caused to rental equipment.

  • The merchant is not responsible for natural conditions, such as insects, animals, poor weather, or unexpected environmental conditions, causing inconvenience or costs to the customer.

Complaints

  • Complaints must be made promptly after the issue arises.

  • If a satisfactory resolution is not reached or compensation is sought, complaints must be submitted in writing within one month after the rental period ends.

  • The merchant will process complaints as quickly as possible, but no longer than one month.

  • If the customer and merchant cannot reach an agreement, the matter may be submitted to the Consumer Disputes Board.

Delivery Terms

Formation of Contract

  • A binding contract is formed when the order is confirmed (order/payment confirmation).

  • The confirmation is sent to the customer by email.

Cancellations and Returns

  • Products are subject to a 14-day return right under consumer protection law.

  • The right to return applies only if the product is in its original condition and packaging is resalable.

  • Contact sales for detailed return instructions.

  • The return right does not apply to engraved or personalized products, accommodation services, restaurant services, or other time-specific leisure services.

  • The customer is responsible for standard return shipping costs.

Product Warranty

  • Manufacturer or importer warranty terms apply.

Payment Terms

  • The merchant uses secure and reliable payment providers.

  • The merchant does not store bank account or credit card information.

  • The customer agrees to comply with the terms of the selected payment method.

Invoice Payment

  • Invoices must be paid by the due date.

  • Late payments incur additional fees. If an invoice is paid late and fees have already accrued, they will be invoiced separately.

  • Orders are not processed if the payment is not successfully completed at the time of ordering.